Refund policy
Return, Exchange & Refund Policy
Last updated: 01-July-2026
Applicable to orders placed on yuuna.in
We want you to love what you receive. If something isn't right, we're here to help make it easy.
Return at a Glance
| Details | |
|---|---|
| Return Window | Within 10 days of delivery |
| Exchange | Available on eligible products |
| Reverse Pickup | Available at select pincodes |
| Reverse Shipping Charges | No charges |
Eligible for Return / Exchange
You can request a return or exchange if:
- Item received is damaged or defective
- Incorrect product received
- Wrong size or colour received
- Product does not match the description on yuuna.in
Not Eligible
Returns/exchanges cannot be accepted for:
- Products that have been worn, washed, altered, or damaged
- Items without original tags, packaging, or invoice
- Sale items (unless defective)
- Hygiene-sensitive products such as innerwear and applicable accessories
How to Request a Return
5 simple steps:
| Action | |
|---|---|
| 01 | Email sitayyafashion@outlook.com with subject: Return Request – [Order ID] |
| 02 | Share Order ID, reason, and clear product images |
| 03 | Our team reviews your request within 2–3 business days |
| 04 | Reverse pickup is arranged (where available) |
| 05 | Product quality check → refund/exchange processed |
Exchanges
Exchanges depend on product availability.
- One exchange request allowed per order
- If your preferred size/variant is unavailable, we offer store credit or refund
Refunds
Once your return reaches us and passes quality checks, your refund will be processed.
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5–7 business days |
| UPI/Net Banking | 3–5 business days |
| Store Credit/Gift Voucher | Within 24 hours |
| COD | 7–10 business days via NEFT |
Original shipping charges (if any) are non-refundable unless the return is due to an error from our side.
Yuuna is here to make every step, from choosing to receiving, feel effortless. 🤍